About this website

Urgence Québec is a website of the Gouvernement du Québec. Its role is to provide individuals and businesses with accurate, complete information on emergency situations calling for the intervention of emergency managers in Québec. The information covers events in progress, applicable directives and recommendations, and programs and services offered in emergency situations by departments and bodies of the Gouvernement du Québec and municipalities. Urgence Québec also provides information on actions to take and behaviours to adopt before, during and after a disaster.

The Bureau de l’information d’urgence, which is part of the of Direction des communications of the ministère du Travail, de l’Emploi et de la Solidarité sociale administers the Urgence Québec website. In keeping with its mission under the national civil protection plan for Québec, it is responsible for coordinating governmental communications in an emergency situations.

Urgence Québec complies with the government’s policies for dissemination of information over the Internet:


Social pages associated with Urgence Québec complie also with the government’s policies for dissemination of information over the Internet:

Confidentiality policy

Urgence Québec does not provide personal information, save in exceptional circumstances. In such cases, personal information is collected through forms protected by security mechanisms that preserve confidentiality. This information is processed in accordance with the applicable confidentiality policy of the ministère du Travail, de l’Emploi et de la Solidarité sociale.

Personal information inadvertently sent by means of the email form proposed in the Contact us section is dealt with confidentially by staff members of the ministère du Travail, de l’Emploi et de la Solidarité sociale, in accordance with the same confidentiality policy.

Personal information cannot be gathered by means of the cookies used to facilitate navigation on the site or through data automatically exchanged between a computer and Urgence Québec's server.

Policy for the protection of intellectual property rights

Urgence Québec complies whit the terms of the government's policy for the protection of intellectual property rights.

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Language policy

Urgence Québec complies whit the rules of the language policy of the ministère du Travail, de l’Emploi et de la Solidarité sociale.

Editorial policy

Urgence Québec provides numerous links to the websites of departments and bodies of the Gouvernement du Québec. In certain circumstances, Urgence Québec also provides external links to the websites of other governments, municipalities or non-governmental organizations, in compliance with its editorial policy (PDF, 371 KB). When Internet users click on external links to such sites, they leave the webspace of the Gouvernement du Québec and are no longer covered by the standards and policies of the Gouvernement du Québec.

Editorial policy and Netiquette of social media pages associated with Urgence Québec

Urgence Québec uses its Facebook and Twitter pages to share information on social networks. Consult the Editorial policy for social media pages associated with Urgence Québec (PDF, 108 KB) and the Netiquette of social media pages associated with Urgence Québec (PDF, 436 KB) in this regard.

Management of interactions in social media pages associated with Urgence Québec

Third-party publications on social media pages associated with Urgence Québec fall into different categories based on their characteristics. The management of interactions guide (PDF, 119 KB, in French only) describes these categories and the actions to be taken in each case. All of these actions represent standards that the managers and moderators of pages associated with Urgence Québec refer to while exercising good judgment.

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Use of Google Analytics

Urgence Québec uses Google Analytics, a website analysis tool provided by Google.

By means of cookies, Google Analytics collects information about your browsing of this website; for example, the pages you visit, the date and time of your visit and the links you click. It also records the type of operating system your computer uses, the language of your browser, the name of your Internet service provider and your geographic location. Google stores the data collected and your anonymized IP address (truncated address) on servers located, in particular, in the United States. It uses this information for the sole purpose of producing statistics and reports on browsing.

Google may communicate the data it collects to third parties if required to do so by law or if third parties process the data on its behalf. Under no circumstances will Google cross-reference your IP address with any other data it holds.

You can prevent Google Analytics from recording information about your visits by installing the Google Analytics Opt-out Browser Add-on on your computer. Note, however, that even if the add-on has been installed, certain data may be stored on our servers.

Limitation of liability

The Bureau de l’information d’urgence of the Direction des communications of the ministère du Travail, de l’Emploi et de la Solidarité sociale makes every efforts to ensure the accuracy and reliability of the content of this website. However, information obtained during the use of this website does not give rise to guarantees.

To contact Urgence Québec

To submit comments on this website or to report technical problems, use the options provided in the Contact us section.

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Social media

Urgence Québec Twitter page

Urgence Québec Facebook page

Publications Facebook