After a disaster

After a disaster, there are several actions you need to take to make sure you stay safe and ensure the longevity of your home.

Seek information

Following a disaster, be informed about:

Information on these topics is generally available from your municipality. It is sometimes given trough information sessions, local information centers or specific telephone services.

Return to your home

You may return to your home after officials have authorized you to do so.

See whether you are eligible for financial assistance

Contact your insurer and request an official response regarding your insurability for the disaster. Visit the website of the Ministère de la Sécurité publique du Québec for information on the financial assistance program and to learn when and where upcoming public information sessions will be held. You can also contact your municipality to learn whether an information session is planned in your area.

Ask for psychological help

Pay attention to stress reactions after a sinister as anxiety, apathy, insomnia, tendency to isolation, aggressiveness, increased use of alcohol, drugs or medication, worsening of existing health problems, for example. These reactions can arise quickly or a few weeks to a few months after the event.

Appropriate psychological guidance can help you overcome difficulties and cope with the responsibilities stemming from the situation:

Be attentive to those with special needs; do not downplay their requests or concerns.

Top of page 

Protect yourself from abusive practices

Be wary of salespersons and entrepreneurs who might take advantage of an emergency to increase their prices. You must promptly contact the Office de la protection du consommateur or your municipality to denounce such practices.

If you must have work done in the wake of a disaster, first discuss the matter with your insurer to agree on the amounts granted. Once you are fully informed, avoid signing any agreement while in an emotional state.

If you are unable to pay suppliers’ or creditors’ invoices because of the situation, contact the customer service offices of your suppliers or your financial institution in order to make arrangements.

Protect yourself during clean-up

Read these safety tips before you begin clean-up or construction work.

Other useful links

Top of page ​​

Social media

Urgence Québec Twitter page

Urgence Québec Facebook page

Publications Facebook