Information on the situation

Status report

Floods 2019


You may return home if the return has been authorized and your safety is not in jeopardy.

  • Return home during the day, when it is easier to see problems and hazards.
  • Take photos or film the damage if your home has been damaged.
  • Notify your insurer, to have the damage recorded.
  • Call the financial institution that granted you a mortgage loan, to declare the damage.
  • Secure the premises if extensive work must be carried out before you can return home, to keep away looters and curious bystanders: barricade the windows, lock the doors and cover damaged areas.
  • Choose recognized specialized firms for evaluation, cleaning or disinfection services, or repair work following a disaster.
  • Keep the receipts of all your cleaning-related expenses.

What to do before, during and after a flood

For information on the safety measures you need to take when going back home, consult the leaflet Returning Home.

Actions to take to make sure that you stay safe and that your home is protected over the long term

Information on Gouvernement du Québec programs and services

> 1-877-644-4545

Call Services Québec for any questions regarding programs and services provided by Gouvernement du Québec departments and agencies.​​

> 811

Pay attention to the possible physical, emotional or behavioural reactions to disaster, such as sleep problems, heart palpitations, anxiety, aggression, lack of interest or energy, tendency to withdraw from others, alcohol or substance abuse or worsening health problems. These reactions can occur very soon or up to a few weeks or months after the disaster. If you feel in need of psychosocial support, call Info-Social at any time.

Financial assistance

Ministère de la Sécurité publique - Direction du rétablissement

> 1-888-643-2433

Revenu Québec

> 1-800-267-6299


> 1-877-234‑6548, code 8716

The Canadian Red Cross

To receive this assistance, a member of your household must register:

> 1-800-863-6582


Additional Information

Régie du bâtiment du Québec

The Régie du bâtiment du Québec (RBQ) provides this information kit to the spring flood victims. It contains information that will help them with the work to carry out.


Source: Centre des opérations gouvernementales and Urgence Québec

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