Reintegration

When to Return Home?

You may return home if the return has been authorized and your safety is not in jeopardy.

Consult the After a disaster section to learn the instructions and recommendations to follow so that you can safely get back to normal.

How to Return Home?

• Return home during the day, when it is easier to see problems and hazards.
• Take photos or film the damage if your home has been damaged.
• Notify your insurer, to have the damage recorded.
• Call the financial institution that granted you a mortgage loan, to declare the damage.
• Secure the premises if extensive work must be carried out before you can return home, to keep away looters and curious bystanders: barricade the windows, lock the doors and cover damaged areas.
• Choose recognized specialized firms for evaluation, cleaning or disinfection services, or repair work following a disaster.
• Keep the receipts of all your cleaning-related expenses.

To Replace Cards, Permits, Licences or Certificates Issued by Government Departments and Bodies, you may:

• call Services Québec at 418 644-4545 (Québec area), 514 644-4545 (Montréal area), or 1 877 644-4545 toll free;
• go to a Services Québec office where a clerk will assist you;
• consult the Cartes, permis et certificats electronic guide (in French only).

Useful Links

• Expert après sinistre – qui choisir ? (in French only) – Office de la protection du consommateur
• Home renovations – Office de la protection du consommateur
  
• Travailleurs et bénévoles : protégez votre santé (in French only) – Commission des normes, de l’équité, de la santé et de la sécurité du travail